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Unable to view eBook through Big Ideas Math App (iPad/Android/Windows/Mac)?

  • Troubleshooting

    • Make sure you have the latest version of the OS running (iOS, Android, Windows, OSx).
      • Android versions prior to 4.1 are not supported.
      • Android screen size must be at least 10.1”.
      • iOS versions prior to 7 are not supported.
      • iOS screen size must be at least 7.9”.
    • Be sure that there is enough available space on your device to download the book (books can vary in size from 100 MB to 300 MB).
    • Make sure that you are connected to the internet while downloading the books.
    • eBooks can be quite large in size. Please allow ample time for the initial downloading and processing of new titles.
    • You could try to uninstall then reinstall the application.
    • If the eBook was working and then suddenly is not:
      • Log out and log back into the app (internet connection required).
      • Try archiving the problematic book and re-downloading it (internet connection required).
    • If the eBook was working and then appears stuck on loading after turning from one page to another, please contact Big Ideas Learning Tech Support with details (device, book, page) of the issue. This could be an internal error that requires immediate attention from Big Ideas Learning.
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